How to Fix PS4 SSL Connection Error? A Complete Guide

If you are one of the PS4 users who are looking for How to Fix PS4 SSL Connection Error, here is your answer to resolve the PS4 SSL Connection Error in this article.

by Janani Durga Perumal | Updated May 11, 2023

What is PS4 SSL Connection Error?

SSL Connection Error PS4 is a frustrating issue that can prevent PS4 users from accessing certain online features like the PlayStation Store. This error occurs when there is an issue with the SSL certificate used to secure the connection between the PS4 and the server it's trying to access. This can happen if the SSL certificate is expired, or if there is an issue with the firewall settings.

Many users have reported encountering this error specifically when using a SonicWall model or a similar firewall with comparable features. The reason for this is that these firewalls often use advanced security features that can cause issues with SSL certificates. If the firewall is not configured correctly, it can block or modify SSL connections to secure websites, such as the PlayStation Store or game servers.

To fix the SSL Connection Error PS4, there are several steps you can take. Firstly, make sure that your firewall settings are configured correctly. Double-check that the firewall is not blocking any SSL traffic, and that any SSL inspection settings are correctly configured. You may need to consult the user manual or contact the manufacturer for assistance with this.

How to Fix PS4 Connection Error?

Here are some methods to fix the PS4 SSL connection error:

Method 1: Restart or Reset the router

If you're experiencing the "Cannot Communicate Using SSL" error, start by restarting your router.
Turn off the router by pressing its power button and wait for a minute before turning it back on.
To ensure the restart is successful, unplug the power cable from the outlet and wait a few seconds to drain the power capacitors.
If restarting doesn't work, try resetting your router. Use a sharp object to press and hold the reset button for about 10 seconds until all LEDs start blinking simultaneously.
Keep in mind that resetting your router may also reset custom login credentials and network settings.

Method 2: Enable consistent NAT

Access your SonicWall settings by entering the IP address "https://192.168.168.168" in your browser.
Enter your user credentials, which can be found in the SonicWall user manual unless you've changed them.
In the SonicWall settings menu, select "Manage" and then navigate to "VOIP" under "System Setup."
Enable consistent NAT by checking the box associated with it.
Restart your computer and networking device to apply the changes and check if the error is resolved.

Method 3: Disable SSL Control

If you're using a PS3 or an older SonicWall model, disable SSL Control in the SonicWall settings under "Firewall Settings > SSL Control" or set it to "Log" instead of "Block."
Access the SonicWall settings using the IP address mentioned earlier.
Select "Manage," then click on "Firewall Settings" and choose "SSL Control."
Disable SSL Control or change the default action for policy violation to "Log the event."
Restart your device and check if the error persists.

Method 4: Enable UPnP

Ensure your PS4 is connected to the same router providing the Internet connection.
Access your router settings by entering "192.168.0.1" or "192.168.1.1" in your browser.
Enter your router settings credentials (different from network credentials), usually "admin" or "1234" unless changed.
Find the Advanced settings menu and navigate to the NAT forwarding or UPnP section.
Enable UPnP or follow specific instructions for your router model.
Restart your router/modem and PS4 to open the necessary ports.
Check if the error is resolved after reconnecting your PS4 to the network.

Method 5: Use HTTP instead of HTTPS

If encountering the error when using the PS4 web browser on public networks, remove the "s" from "https" in the web address.
Simply press up on the Dpad to remove the secured encryption.
Load the page again to see if the error is resolved.

Method 6: Update firmware version in Safe Mode

Delete pending updates from the Notifications panel in the PS4 dashboard.
Turn off the PS4 completely and wait for it to power off.
Press and hold the power button until you hear two beeps, then release it to enter Safe Mode.
Connect your DualShock4 controller via USB and select "Option 3: Update System Software."
Wait for the software update to download and install, then follow on-screen instructions.
After the process is complete, your PS4 will restart with the new firmware version.

Method 7: Change the default DNS

On your PS4, go to Settings > Network > Set Up Internet Connection.
Choose Wi-Fi or LAN and select Custom.
Set IP Address to Automatic and DHCP Host Name to Do Not Specify.
Set DNS Settings to Manual and enter Primary DNS as 8.8.8

Cause of PS4 SSL Connection Error

The SSL connection error on a PS4 can be caused by several factors. Here are some common causes:

Network Issues: A network glitch or instability can prevent the PS4 from establishing a secure SSL connection with the server.
Router Settings: Incorrect router settings or firewall configurations can block the SSL connection on the PS4.
Outdated Firmware: An outdated firmware version on the PS4 can cause compatibility issues with SSL connections.
NAT (Network Address Translation) Settings: Improper NAT settings on the router can interfere with the SSL connection.
SSL Control Settings: SSL control settings on the router or firewall may be blocking the SSL connection on the PS4.
DNS Issues: Incorrect DNS settings or DNS server problems can prevent the PS4 from establishing a secure SSL connection.
Security Protocols: In some cases, the PS4 may not support the specific SSL security protocols required by the server.
Corrupted Data or Settings: Corrupted data or settings on the PS4 can disrupt the SSL connection.

PlayStation 4

The PlayStation 4 (PS4) is a gaming console created by Sony Interactive Entertainment. It was introduced in February 2013 as the successor to the PlayStation 3 and was officially released on November 15, 2013, in North America, November 29, 2013, in Europe, South America, and Australia, and February 22, 2014, in Japan. The PS4 belongs to the eighth generation of consoles and competes with Microsoft's Xbox One and Nintendo's Wii U and Switch.

Unlike its predecessor's complex Cell microarchitecture, the PS4 utilizes an AMD Accelerated Processing Unit (APU) based on the x86-64 architecture. This APU can theoretically reach a peak performance of 1.84 teraflops, and AMD claimed it to be their most powerful APU at the time of its development.

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How to Fix PS4 SSL Connection Error - FAQs

1. When was the PlayStation 4 (PS4) released?

The PS4 was announced as the successor to the PlayStation 3 in February 2013 and was launched on November 15, 2013, in North America, November 29, 2013, in Europe, South America, and Australia, and on February 22, 2014, in Japan.

2. What generation of consoles does the PS4 belong to?

The PS4 is a console of the eighth generation, competing with Microsoft's Xbox One and Nintendo's Wii U and Switch.

3. What architectural improvements does the PS4 feature compared to its predecessor?

Unlike its predecessor's complex Cell microarchitecture, the PS4 utilizes an AMD Accelerated Processing Unit (APU) built upon the x86-64 architecture. This APU can theoretically reach a peak performance of 1.84 teraflops, and it is considered the "most powerful" APU developed by AMD at the time.

4. What are some notable features of the PlayStation 4?

The PS4 places an increased emphasis on social interaction and integration with other devices and services. It supports "Remote Play," allowing users to play games off-console on PlayStation Vita and other supported devices. Additionally, users can stream gameplay online or to friends, enabling remote control of gameplay through "Share Play." The console's controller was also redesigned with improved buttons, analog sticks, and an integrated touchpad.

5. What multimedia capabilities does the PS4 offer?

The PS4 supports HDR10 High-dynamic-range video and allows for the playback of 4K resolution multimedia content. Please note that this information is based on the content provided and may not include every detail about the PlayStation 4.