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Feedback call centres for 1.28 lakh public grievance calls - New Delhi News

New Delhi, June 15 (IANS) The Centre has launched feedback call centres which will seek feedback from individual citizens related to 1.28 lakh COVID-19 public grievances sought during the lockdown. The feedback call centres will touch those public grievances that were filed on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for the period between March 30 and May 30.

Updated Jun 15, 2020 14:51 PM

Feedback call centres for 1.28 lakh public grievance calls - New Delhi News

The Department of Administrative Reforms and Public Grievances (DARPG) has in collaboration with Bharat Sanchar Nigam Limited (BSNL)-- an Indian state-owned telecommunications company -- operationalized the feedback call centres in Bhubaneswar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1,406 call centre operators.

These call centres will operate in 14 languages that include Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani. The necessary training on the feedback questionnaires to call centre operators was completed on June 9-10.

Lauding the "Feedback Call Centres on Public Grievances", Union Minister of Personnel Jitendra Singh on Monday interacted live with citizens whose grievances have been successfully redressed on the COVID-19 national monitor for public grievances.

Singh interacted with four citizens whose grievances were redressed on the COVID-19 monitor within a period of three days. Amongst the citizens who interacted with Singh were Renuka V.Parasappagol, a resident of Bijapur in Karnataka whose grievance of a refund from Canara Bank was redressed by the Department of Financial Services; Gordhanbhai Jethabhai Patel, a resident of Vadodara in Gujarat whose grievance of a refund of mature MIS investment was redressed by the Department of Posts. Delhi resident Lakshmi Narayanan was the third citizen to have interacted with Singh. Narayanan's grievance for the treatment of his daughter with HCQ was redressed by AIIMS. Mrithinjayan, a resident of Chennai, whose grievance of accepting monthly instalments of deposits was approved by the Department of Posts, was the fourth one.

This is the first time that a senior Central minister has interacted live with citizens who had filed grievances during COVID-19 and also paved the way for other ministries to take up citizen's grievances in an effective manner along with a feedback mechanism.

Complimenting DARPG on reaching the milestone of redressing over one lakh public grievances so far, Singh said the COVID 19 pandemic has created a world of digital opportunities to empower India's citizens and DARPG must make the best use of the crisis-led reforms in the coming days. Singh said DARPG should bring out a compendium of success stories on successfully redressed public grievances which may be disseminated for restoring confidence in citizens that the government is sensitive to their issues.

Disclaimer: This story is auto-aggregated by a computer program and has not been created or edited by FreshersLIVE.Publisher : IANS-Media