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Could Not Connect To The reCAPTCHA Service. Please Check Your Internet Connection And Reload To Get A reCAPTCHA Challenge

Could not connect to the reCAPTCHA service: This is a common issue that Chrome users face. The reason and solution for the ‘could not connect to the reCAPTCHA service’  issue is given. If you receive the message 'could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge. Try some steps mentioned here to get rid of the issue.

by V Gomala Devi | Updated Sep 17, 2021 11:06 AM

Could Not Connect To The reCAPTCHA Service. Please Check Your Internet Connection And Reload To Get A reCAPTCHA Challenge
Source: Twitter

Could not connect to the reCAPTCHA service

CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. reCAPTCHA is a CAPTCHA system set to distinguish between human and automated access to websites. The original version asked the users to read text or match images. Version 2 asked users to decipher text or match images. In version 3, reCAPTCHA will never interrupt users and is set to run automatically when users load pages or click buttons. reCAPTCHA is owned by Google. The purpose of a CAPTCHA system is to block spambots while permitting human users. reCAPTCHA was developed by Luis von Ahn, David Abraham, Manuel Blum, Michael Crawford, Ben Maurer, Colin McMillen, and Edison Tan at Carnegie Mellon University's main Pittsburgh campus, and it was acquired by Google in September 2009.

reCAPTCHA Not Working in Google Chrome

Chrome users often face difficulties while using reCAPTCHA from a Google Chrome browser. Many users are reporting that the reCAPTCHA is fading away when they click on it. On reloading the web page, users receive a message that “Your computer or network may be sending automated queries.” Or they get “Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge”.

Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge

Here are some reasons that trigger the message “Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge.”

Chrome is not updated to the latest version

The outdated Chrome version is one of the common reasons why the error message occurs. ReCaptcha will actively look at the browser version before allowing you access. This is not only applicable to Chrome but to all browser versions. The solution for this is to update Google Chrome to the latest version.

Corrupted Chrome browser profile

Many users had reported that the issue was fixed when they forced Google Chrome to create a new browser profile. This is done by renaming the existing browser profile (Default).

VPN or Proxy service

Some VPN and Proxy services create the problem with reCaptcha V2 verification. So, the best solution is to contact the VPN/proxy provider support or move on to a different provider.

Computer’s IP address is in a banned range

The issue may occur if you are granted an IP placed in a banned range that Captchas’s database is aware of. If you’re working with a dynamic IP, the solution will be to force your ISP to grant you a different IP.

Malware infection

Malware infection may also be the reason for this issue. Too many process requests to reCaptcha can be sent by the browser hijackers, and adware injectors can send until the software decides to prevent you from using it. The solution for this is to clean your system of malware infection and reinstall Google Chrome.

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Could not connect to the recaptcha service -FAQ

1. How To Fix Could Not Connect To The reCAPTCHA Service?

Follow the steps to To Fix Could Not Connect To The reCAPTCHA Service,

  • Chrome is not updated to the latest version
  • Corrupted Chrome browser profile
  • VPN or Proxy service 
  • Computer’s IP address is in a banned range 
  • Malware infection 
2. Who developed reCAPTCHA?

reCAPTCHA was developed by Luis von Ahn, David Abraham, Manuel Blum, Michael Crawford, Ben Maurer, Colin McMillen, and Edison Tan at Carnegie Mellon University's main Pittsburgh campus

3. What is the purpose of the CAPTCHA system?

The purpose of a CAPTCHA system is to block spam bots while permitting human users.

4. What does the acronym CAPTCHA stand for?

CAPTCHA stands for the Completely Automated Public Turing test to tell Computers and Humans Apart.

5. How do I enter the correct CAPTCHA?

If the CAPTCHA shows both upper and lowercase letters, make sure you enter the characters exactly as displayed.

6. How do I fix reCAPTCHA?
  1. Update your web browser to the latest version
  2. Disable your VPN or Proxy Service
  3. Reset IP address
  4. Check for malware on your PC
  5. Reset your browser
7. Who owns reCAPTCHA now?

reCAPTCHA is owned by Google.

8. What is reCAPTCHA?

reCAPTCHA is a CAPTCHA system set to distinguish between human and automated access to websites.