Alexa App Not Working How to Fix Alexa App Not Working Issue?
by J Nandhini | Updated Jan 13, 2023
Alexa App Not Working
Alexa App users can follow the guide given below to resolve the issues they are facing. Most of the apps might have temporary issues, which can be fixed at that time. Some of the issues for Alexa App not working might be a network issue, load issue, login issue, and so on. For all these issues you can find ways to fix them in the upcoming sections.
How to Fix Alexa App Not Working Issue?
Users can check the following solutions to resolve the issue. Alexa App Not Working Issue might occur due to various reasons.
Users before using the app, check whether you are using the right login credentials or whether the account is banned.
Try the following steps to fix the Alexa App issue.
Alexa App Not Working: Screen / White Screen (Blank Screen) Issue
Normally while using any app, we might face some issues. Mostly it will be a temporary issue that we can fix it and use the app further.
Now coming to the black screen/white screen issue you can fix the issue by following the guide below. When you open an app you might see a black screen and then the app might crash with or without notification.
Follow the steps to fix the issue.
It might be a temporary loading issue. You can click on the recent app menu on your mobile. Then close the app and open it again. The issue might have been fixed.
In your android phone try a hard reboot, then press and hold down the Home+Power buttons for 10 secs. Then release the buttons and hold the Power button until the screen turns on. Now open the app it might work properly.
If you are still facing the problem even after trying the above steps, you can wait till your battery drains and turn it off. Then charge your phone and press the power button.
Alexa App Not Working: Loading Error / Server Error / Connection Error
If you face a load issue while opening the Alexa App, then the server of the app might be down.
So try to open the app after some time.
Next case, you should check whether the wifi/ mob data is working properly.
In the last case, in case too many users are using the app at the same time, the load will increase. So try after some time.
Alexa App Not Working: Login Issue or Account Related Issues
Step 1: The server may be down so it may cause login/account issues.
Step 2: The wifi/ mob data is working properly.
Step 3: Check the login credentials.
Step 4: Check if your account is banned or deactivated.
Alexa App Not Working: Installation Issues
Step 1: First, check the wifi/data connection
Step 2: Check the mobile storage space
Step 3: Check whether the app you're trying to install supports the android version
Alexa App Not Working: Check if App Notifications are Working Properly
Sometimes we might not receive app notifications due to some issues. You can try out the following steps to fix the issue.
Step 1: First, open the Alexa App>Notifications, then check whether the notification is enabled or not. In case it is not enabled, kindly enable it.
Step 2: If you don't receive alert sounds, crosscheck whether you have muted the app notification sounds.
Alexa App Not Working: Audio/video loading problem
Users who face Audio/video loading problems with Alexa App can follow the below steps. There might be several issues but there is always a solution for it. Try this and enjoy using the app.
Step 1: First you need to check the mobile volume in case you have an audio issue. Use headphones and find out whether the issue is with the app or speakers.
Step 2: The video loading problem might cause due to poor internet connectivity.
Alexa App Not Working - FAQ
Follow the steps above to fix the Alexa App Not Working issue.
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